Regulations for the sale of service on the platform

1. General provisions

  1. The and i website (hereinafter referred to as the "Website") is administered by JetZone24 sp. z o.o. Limited Partnership, with its registered headquarters in Warsaw, Narwik 12 st., 01-471 Warsaw, as a legal entity, registered in the Commercial Register in the District Court for the City of Warsaw, 13th Commercial Division of the National Court Register under number KRS 0000817091, REGON 384997518, NIP 522-317-38-52 (hereinafter referred to as the "Seller") which is a party to all agreements (hereinafter referred to as the "Agreement") concluded on the Website.
  2. These Regulations (hereinafter referred to as "Regulations") contain standard rules and conditions applicable to the presentation, reservation and purchase of services (hereinafter referred to as "Service") and goods (hereinafter referred to as "Goods") described and offered on the Website.
  3. Agreements (hereinafter referred to as the "Agreement") concluded as part of the Website are subject to Polish legislation.
  4. In matters not regulated by these regulations, the provisions of the Civil Code shall apply.
  5. Services offered as part of the Website shall be provided at the Seller's facility, located in Świeradowska 43 st., 02-662 Warsaw (hereinafter referred to as "Place of Services").

 2. Conclusion of an agreement to purchase Services and/or Goods on the Website

  1. Registration on the Website
    The agreement may be concluded only by users registered in the Website.
    i. When creating a user account on the Website (hereinafter referred to as "User Account"), the Purchaser is obliged to provide his/her name, telephone number and e-mail address (hereinafter referred to as "User E-mail Address") and specify the password blocking access to the account.
    ii. The Purchaser agrees not to make the login data in the Website available to third parties and is fully responsible for all operations carried out in the Website using his User Account.
  2. The agreement for provision of Services or purchase of Goods on the Website is concluded in two steps:

Step I: Reservation

  1. The Purchaser, through the Website or in person at the Place of Providing Services, books the date and scope of the Services and/or Goods (hereinafter: " Reservation") and receives feedback about the value of the ordered services (hereinafter: "Receivables"). Consequently, he makes a reservation of the Service and/or Goods and agrees to cover the Receivables.
  2. At the moment of making the Reservation, the Web System sends the Purchaser an e-mail message to the User's e-mail address (hereinafter referred to as the "e-mail message") confirming acceptance of the Reservation and containing a set of data concerning it.

Step II: Payment

  1. The Purchaser agrees to regulate the Receivables within 3 hours of making the Reservation. However, the moment of payment of the Receivables shall be understood as the moment when the Website receives information about its receipt within the payment methods provided in the Website, either by sending a confirmation of transfer of the Receivables to the Seller's e-mail address: contact@jetzone24, or by paying the Receivables directly in the Place of Service Provision.
  2. After receiving information about the receipt of payment, the Web Site will send the Purchaser an E-mail with confirmation of receipt of payment and acceptance of the Reservation and consequently the fact of concluding the Agreement.
  3. The Seller has the right to give the Purchaser an individual permit to regulate the amount due directly at the Place of Service Provision before its realization. In such a case, the deadlines specified in points 1 and 3 above shall not apply and the Agreement is concluded when the Reservation is made.
  4. If the Receivables are not paid within the period specified in point 1 above, the Seller has the right to cancel the Reservation (hereinafter: "Cancellation"). The Purchaser shall be informed about the Cancellation by e-mail.
  5. The Purchaser has the right to complain about the Cancellation of a Reservation (hereinafter referred to as "Complaint"). When making a Complaint, the Purchaser is obligated to provide the Seller with a confirmation of payment of the Receivables within the required period (hereinafter: "Confirmation"). The Purchaser is entitled to a Complaint within 3 hours from the Cancellation. The Seller agrees to consider the Complaint within 1 working day of its submission. Complaints may be lodged in writing at the Place of Service Provision or by e-mail sent to
  6.  If a complaint is accepted by the Seller, the Seller will offer the Purchaser the possibility of realizing the rights resulting from the Agreement within the time specified in the Reservation, and if this is not possible, the Seller will determine together with the Purchaser the best term convenient for its realization.
  7. If the Purchaser has paid the Receivables after the dates indicated in points 1 and 3 above, the amount shall be credited to the User Account on the Website and may be used to cover the Receivables in further Reservations.
  8. Complaints submitted after the time limit, as well as those that do not meet the other requirements of the preceding paragraph, will not be considered.
  9. When making a Reservation for the third party, the Purchaser is obligated to inform of his/her rights and obligations under the Agreement. By accepting the Regulations, the Purchaser declares that has informed the third party of his/her rights and obligations under the Agreement and obtained his/her acceptance.

3. Realization of the agreement to purchase Services and/or Goods on the Website

  1. Services are provided in accordance with the specifications described on the Website and within the time limits specified in the Agreement at the Place of Service Provision.
  2. The Purchaser agrees, not later than 15 minutes before the Service completion date, to show his/her identity card and deliver a hand-signed statement (hereinafter referred to as the "Statement") constituting Annex 1 to these Regulations.
  3. If a third party authorized by the Purchaser to use the rights resulting from the Agreement does not have full rights to make declarations of will, the statutory representative of this person shall be obliged to deliver in person at the Place of Service Provision, the Declaration constituting Annex 1 to these Regulations.
  4. Not meeting the conditions described in points b and c above is equivalent to withdrawal from the Agreement by the Purchaser.
  5. Goods ordered via the Website are delivered to the Purchaser on terms and conditions and on time limits specified at the moment of concluding the Agreement.
  6. It is possible to change the reservation made by the Customer (no later than 1 day before the booked flight).
  7. When purchasing a voucher for an Airbus A320 flight, it is possible to use a cheaper service (Monday - Thursday) even if the voucher is more expensive (Friday - Sunday). This rule does not apply otherwise. It is not possible to use a more expensive term with a cheaper package purchased.

4. Processing of Personal Data

  1. Personal data of the Purchasers will be collected and processed by the Seller only for the purpose of the Agreement. These data will not be transferred to any third parties. The Seller is the personal data administrator. Purchasers have the right to access and correct their data. Providing data to the Seller is optional.
  2. The processing of personal data will include the following: first and last name, telephone, e-mail address.
  3. If the Purchaser concludes the Agreement for the third parties, the Purchaser declares that he/she has obtained the consent of these persons to make their personal data available to the Seller. The personal data of the third party may be used only for the purpose of performing the Agreement.
  4. The processing of personal data will be carried out in accordance with the principles provided for in the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101, item 926, as amended).
  5. The Purchaser is obligated to inform the Seller of any change in the Purchaser's personal data indicated in section b above. The Seller is not responsible for a delay or inactivity caused by lack of update of the above data by the Purchaser, and in particular is not responsible for the inability to perform the Service or deliver the Goods.

5. Final provisions

  1. The Seller is not responsible if as a result of force majeure (in particular natural disaster, terrorist attack or threat of such attack, interruption of electricity supply) the Seller is not able to comply with all or part of the obligations imposed on him by the Agreement.
  2. In the situation described in point a above, the Seller agrees only to return the Receivables for not completed Services to the User's Account or to offer the Purchaser another convenient term of the Service.
  3. These Regulations are available at the Seller's headquarters, Place of Service and on the Website.
  4. The rights and obligations of the Seller and the Purchaser are specified only in these Regulations and applicable laws.
  5. All credit card and e-transfer transactions are processed through